Feature	Standard	Premium	Premium Plus	Managed
Network Monitoring
24 X 7 Network monitoring
Availability status and notifications
Performance reporting
Solution warranty
Technical support
Upgrades and patches
Network Support
Onsite support		As required	Scheduled	Scheduled
Remote support
Emergency support
Service contract		Optional	Optional	Mandatory
Network/ITSM assessment
Program Pricing
Network Monitoring
- Per key network element**	$150/month	$100/month	$75/month	$55/month
Network Support
- Per hour		$125/hour	$100/hour	Per Contract
- Trip charge		$25	$25
- Monthly contract pricing	Fixed	Variable	Fixed	Fixed
Contract Terms
- Minimum period	1 year	1 year	1 year	1 year
- Set-up fee
- Labor discount on support

** Key network element (KNE) includes switches, servers, workstations, routers and other mission critical devices.
Escalation Action
Our Premium, Premium Plus and Managed service packages include escalation action in the event that an imminent failure cannot be resolved remotely within 4 hours of detection. Please refer to our service level overview for further details.

JT Computer Established 1986
Copyright © MCMXCVIII- MMVII JT Computer Marketing, Inc., All rights reserved. Terms and Conditions of Sales
JT Computer Marketing, Inc. is not responsible for typos. Prices, availability, specifications and information are subject to change without notice.
JT Computer PCs use genuine Windows® Operating Systems. www.microsoft.com/piracy/howtotell