Technical Specifications
Software
·
Manage 5, 25, or 100 Customer
installations – up to 2500 network devices
· Service Provider hosted server,
optional customer hosted probe appliance
· Virtually plug and play
deployment in most customer environments
· Completely brandable web UI
o Extend service provider brand
presence
· Integrated database for storage
of configuration, event information and data archive
· Automated discovery of network
devices and services
o User defined IP Address range
controls TCP and UDP based discovery
o Devices are identified using IP
fingerprinting
o Discovered devices are probed
for supported network services including:
|
·
Connectivity
· HTTP
· DNS
· NNTP
|
·
POP
· IMAP
· SMTP
· Traffic
|
·
VNC
· SSH
· Telnet
· Generic TCP (user
defined port)
|
· Polling of network services
using synthetic transactions
o User-definable custom pollers
using generic TCP connect
· User defined state thresholds
to correlate dashboard/report data against service level agreements
· Notification via email/numeric
pager/alpha numeric pager of critical events
o Profile-based notification
allows for defined behavior based on function
o Multiple levels of time-based
escalation per profile
o Fully customizable to define
which events trigger notifications to specific users
o Notification acknowledgement to
optimize tech utilization and track incident ownership
o Configurable delay period to
minimize false positive notifications
o Notification log to record
incident history, sortable by recipient
o Supports multiple
user-definable notification templates that can be customized to integrate
with 3rd party applications/help desk software
· Automated collection of
statistics using SNMP
o Collects bandwidth statistics
on routers/switches
o Custom services on request
· Integration with Windows Event
Log
o Define specific event ID’s to
track or exclude to minimize false positive events
· Agent-based resource and
capacity monitoring
o Track CPU, DISK, SWAP/Memory
utilization
o Agents for Windows NT, 2000,
XP, RedHat Linux, Solaris, Novell
· Application monitoring
o Monitor any service or process
o Monitor any batch or appended
text log file
· Asset Management
o Automatically discover any
device on the network
o User defined device properties
o User defined properties may be
included in notification template
o Service provider and customer
level asset reports
o Time-stamped device notes to
track device history
o Import/Export asset list from
CSV file
· Reports designed for managerial
and technical users
o Executive summary reports
o Availability and availability
trend reports
o Service Metric trend reports
o Notification log reports
o Activity log reports
