Link to RMA form at bottom of page Returns Repair Services Warranty
Returns:
Please keep all packing material and documentation in the event any or all equipment
needs to be returned or returned for service. Before returning any products for credit,
exchange or repair you must call our service department to obtain an RMA number. A Return
Merchandise Authorization (RMA) number will be given by our technical staff to ensure that
all requirements for an RMA are necessary. NO returns of any type will be accepted without
an RMA number. RMA numbers issued are valid for two weeks only. You are responsible for
all shipping charges and ensuring that item is returned safely. To ensure proper credit,
please have the following information clearly marked on the inside and outside of each
shipment:
RMA number on container and / or reference number on the packing list, customer name,
invoice number and a brief description of the problem. All exchanges or credits must be
cleared with our staff and will be handled within the 30-day warranty period or 90 day
warranty for new equipment.
You may return products for exchange for repair within the applicable period. ALL OPEN
SOFTWARE WILL NOT BE ACCEPTED FOR RETURN. For credit, returns must be received within 30
days of invoice date. Non-defective returns and unopened software for credit must
be received in good condition with all accompanying materials, and are subject to a 20%
restocking fee. You must first obtain an RMA number from us.
Repair Services:
On any equipment sent in for repair that is not equipment purchased from JT Computer
Marketing or has been out of warranty, please call or fax our Customer Service
Department to receive an RMA number. Please provide the following information when placing
an order for repair.
Manufacturer, Model, Part Number, Description of Part, Quantity to be repaired, Purchase
Order Number and Return Shipping Method. RMA number on container and / or reference number
on the packing list, customer name, invoice number and a brief description of the problem.
Miscellaneous Parts
Do not send extra parts with items to be repaired unless absolutely necessary or
specifically requested by JT Computer. We cannot guarantee the return of extra parts with
items repaired. Unless our trained professional technical staff requests additional part
other that those sent in for repair.
Please do not send in any other item.
All defective parts must be returned within 10 days of receipt of good parts.
Parts returned for other than valid JT Computer Marketing warranty may be subject
to a 20% restocking fee.
Defective parts received that are physically damaged or deemed non-repairable will be
returned to the customer and exchange part will be billed at current sale price.
All shipping charges are for the account of the customer.
Call your Customer Service or Sales Representative for full details.
Warranty:
JT Computer Marketing warrants all of its services and products for 30 days. All
new products come with its own manufacturer warranties and we will honor those warranties
for 90 days through JT Computer. We will exchange, credit or repair all products during
the warranty period offered by JT Computer. However, any unusual defects, negligence or
tampered products will make all warranties null and void. Misuse, abuse, or acts of God
are not included in warranty.
JT Computer warrants all repaired parts and products to be in good condition for
30 days from date of original repair. If a part fails to be in good condition during the
warranty period, we will, at our discretion, repair or replace the part at no charge (not
including return shipping and handling). Please follow our RMA policies concerning
shipping for warranty purposes. Not properly labeling or receiving and RMA may tend
warranty void at the discretion of JT Computer.
JT Computer offers, at an additional cost, extended warranties beyond the regular
warranties given by JT Computer and manufacturers. Please ask your sales
representative about our extended warranties.
Parts or products returned under warranty without intact warranty seals or tracking labels
may not be honored under warranty. Please provide the following information when placing a
warranty return:
Manufacturer, Model, Part Number, Original RMA Number, Serial Number. JT Computer
Bar Code Number and Description of failure. |
